Our website is connected to an online acquiring service, allowing you to pay by Visa or MasterCard directly on the site. After confirming the selected order, a secure window will open containing the payment page of the Robokassa service, where you must enter your bank card details and your email address for the receipt or fiscal check.
We use the 3D Secure protocol to confirm your payment. If your bank supports 3D Secure, you will be redirected to your bank’s server for additional identification via an SMS code. For more information on the rules and methods of additional identification, please contact the bank that issued your bank card.
After entering these details, the page of your issuing bank will appear in the same window for you to input a 3-D Secure code. If a static 3-D Secure code is not set up for your card, it will be sent via SMS to the phone number registered with your bank. If you do not receive the 3-D Secure code, please contact your issuing bank.
3-D Secure is a modern technology aimed at ensuring the security of card payments on the Internet. It uniquely identifies the cardholder making the transaction and greatly reduces the risk of fraudulent transactions.
If your payment did not go through or the transaction was canceled, please check the following:
For any issues with a failed payment, please contact the support service of your issuing bank or the support service of the website where you made the payment.
The Robokassa payment service protects and processes your bank card data in accordance with the PCI DSS security standard. Information is transmitted to the payment gateway using SSL encryption. Further transmission of information is carried out via closed banking networks, which offer the highest level of reliability.
Robokassa does not transfer your card data to the online store or to third parties. The 3D Secure protocol is used for additional authentication of the cardholder.
If you have any questions regarding a completed payment, you can contact Robokassa’s customer support at support@robokassa.kz.
The personal information you provide (email, bank card number) is confidential and will not be disclosed. Your bank card data is transmitted only in encrypted form and is not stored on our server.
The security of processing internet payments is guaranteed by the Robokassa payment service. All operations with payment cards are performed in accordance with the requirements of VISA International, MasterCard Worldwide, and other payment systems. Special security technologies are used when transmitting information, and data is processed on a secure, high-tech payment service server.
